Consumer Guarantees & Product Support

All goods sold by GV Shelving Solutions come with guarantees under the Australian Consumer Law that cannot be excluded, restricted or modified. These consumer guarantees apply regardless of any time limit stated elsewhere on this website, and they are the basis of our product support.

Under the consumer guarantees, goods must be of acceptable quality, match their description, and be fit for their stated purpose. If a product fails to meet a consumer guarantee, you are entitled to a remedy under the law.

If a GV Shelving product has a problem, contact us with:

• Your order or invoice details.
• A description of the problem.
• Photos of the issue, where reasonably available.

We will assess the problem and provide the appropriate remedy required by law, which may include a repair, replacement or refund depending on the nature of the failure.

Some issues may not be caused by a defect in the product. Damage or problems arising from the following may not constitute a product defect:

• Misuse or abuse of the product.
• Loading beyond the stated capacity of the product.
• Unauthorised modification.
• Assembly that does not follow the provided instructions.
• Abnormal environmental exposure, such as outdoor weather, coastal air or chemical contact.

This list describes circumstances we may take into account when assessing a problem. It does not affect any rights you have under the Australian Consumer Law.

Nothing on this page, or anywhere on this website, excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law or any other rights and remedies that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our voluntary 30-day change-of-mind policy is a courtesy for customers who simply no longer want an item. It is separate from, and does not limit, your rights when a product has a problem under the consumer guarantees. See our Returns & Refunds page for details.

GV Shelving Solutions, 109 Archer Street, Shepparton, Victoria.
Phone: (03) 4804 6038 or 0418 726 154.
Email: sales@gvshelving.com.au.