Privacy Policy

GV Shelving Solutions ("GV Shelving", "we", "us") respects your privacy and is committed to protecting the personal information you provide when you use gvshelving.com.au. This policy explains what information we collect, how we use it, and the choices available to you. We handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

• Contact details you give us: name, email address, phone number and company name.
• Delivery details: delivery address and postcode for freight calculation.
• Order details: the products you order, quantities and order totals.
• Enquiry details: the message you send us through the contact form.
• Payment confirmation details from our payment provider (we never see or store your card number).

• To process, fulfil and deliver your order.
• To calculate freight for your delivery postcode.
• To contact you about your order, freight quote or enquiry.
• To provide customer support and handle returns and product support claims.

We do not sell or rent your personal information to anyone.

All payments are processed by Square. When you pay, your card details are entered directly on Square's secure checkout and are never stored on our systems. Square provides us with confirmation that your payment succeeded, along with your order reference. You can read Square's privacy policy at squareup.com/au/en/legal/privacy.

We disclose personal information only to the parties needed to complete your order: our payment provider (Square) and freight carriers who deliver your goods. We may also disclose information where required by law.

Your order and enquiry records are stored securely in our application database. We keep order records for our accounting and product support obligations. Your browser may store your cart contents and delivery postcode locally so your cart is remembered between visits; this stays on your device.

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting sales@gvshelving.com.au or calling (03) 4804 6038. If you have a concern about how we handle your information, please contact us first so we can resolve it. You may also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

GV Shelving Solutions, 109 Archer Street, Shepparton, Victoria.
Phone: (03) 4804 6038 or 0418 726 154.
Email: sales@gvshelving.com.au.