Returns & Refunds Policy

If you change your mind about a purchase, you may request a return within 30 days of the date on your invoice, provided that:

This 30-day period applies only to voluntary change-of-mind returns. It is not a deadline for notifying us about faulty, defective, damaged or incorrectly supplied goods. If a product has a problem, contact us as soon as you are reasonably able, and your rights under the Australian Consumer Law will apply.

• The goods have not been assembled, installed or modified.
• The goods are in their original, undamaged packaging with all parts and fixings included.
• You can provide your invoice or order reference.

Change-of-mind returns are a voluntary courtesy we offer. They are separate from your rights under the Australian Consumer Law when goods are faulty, damaged or not as described.

To start a return, contact us at sales@gvshelving.com.au or (03) 4804 6038 with your order reference. Approved change-of-mind returns are refunded to your original payment method. Return freight for a change-of-mind return is paid by the customer.

If your order arrives damaged, develops a fault, or is not what you ordered, contact us as soon as possible with your order reference and photos of the issue. We will arrange a replacement, repair or refund, including return freight where the item is faulty or was damaged in transit.

Claims about faulty, defective or damaged goods are handled under the consumer guarantees of the Australian Consumer Law, separately from the voluntary change-of-mind policy above. See our Consumer Guarantees & Product Support page for how these claims are assessed and remedied.

Once a returned item is received and inspected, we will process your refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card provider.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

GV Shelving Solutions, 109 Archer Street, Shepparton, Victoria.
Phone: (03) 4804 6038 or 0418 726 154.
Email: sales@gvshelving.com.au.